Professional Services
Merkl Professional Services gives you privileged, hands-on access to our team while you keep running your own campaigns. You stay self-serve and remain the creator of everything you launch. What changes is the support around you: a dedicated point of contact, priority support, and direct access to our solution architects and engineers, instead of relying on the docs and the standard support queue.
This sits between the two other ways of working with us. On one end, you stay fully self-serve, using our documentation and standard support at standard cost. On the other, you hand us the whole program with Merkl Managed Campaigns, where we architect, build, create, and renew your campaigns for you. Professional Services is the path in between: you keep the controls, and we back you up closely.
Who it is for
Professional Services is for teams who want to stay autonomous but whose needs go beyond what standard support is meant to cover. If you want us to review and pressure-test your strategy, build integrations with your systems, or give you a dedicated contact with committed response times, this is the tier built for that.
What we handle
- A dedicated point of contact. A named solutions engineer who knows your setup, rather than a standard queue.
- Priority support. Committed response times and prioritized handling, so you are not waiting behind the general support load.
- Solution architecture and review. We work through your strategy with you, review your campaign configuration before you launch, and share what we would see work better as your program runs. You make the calls and stay responsible for them; we help you pressure-test them and put them into practice on Merkl.
- Hands-on integration engineering. When you need to pull Merkl data into your own apps or systems, we work with you directly rather than pointing you to the public documentation. Integration work is scoped and confirmed with you before we start, so nothing is engaged without your go-ahead.
- Troubleshooting beyond standard support. Direct, hands-on help when something needs deeper investigation than standard support covers.
- Priority intervention when something goes wrong. If one of your campaigns has an issue — a misconfiguration, a faulty parameter, or rewards distributing in a way you did not intend — flag it to us and we will act on it fast rather than leaving you to sort it out. Depending on the situation we can prepare and deploy a corrected configuration or, where warranted, pause or stop the campaign, so the problem gets contained quickly instead of waiting in the standard queue.
- Regular reviews. Recurring check-ins to look at performance and plan what comes next.
What stays with you
You create, configure, and operate your own campaigns, and you remain their legal creator. We review and support; we do not run the program for you. If you would rather hand the program over entirely, that is what Merkl Managed Campaigns is for.
As with Managed Campaigns, this service does not include curation or management of your liquidity, and it does not include vault infrastructure. Those sit outside its scope.
Where standard support ends and Professional Services begins
Every Merkl client gets standard support at no extra cost. Standard support covers product questions, guidance through our documentation, bug reports, and a fair amount of onboarding help, handled through our standard channels on a best-effort basis.
Professional Services begins when you want more than that, specifically any of the following:
- You want us to review and pressure-test your strategy and configuration, rather than answer questions about how the product works.
- You want hands-on integration engineering from our team.
- You want a dedicated contact and committed response times.
- Your support needs consistently exceed the fair-use level included with self-serve.
The fair-use level is tied to the activity you generate on Merkl, so clients doing more with us have more included before this tier applies. Beyond that level, continued hands-on involvement from our team moves to Professional Services. We will always flag this with you before it applies, never as a surprise.
Pricing
- Subscription: $3,000 per month, or $30,000 per year (two months free). This reserves 1 Solution Architect man-day each month for priority support, review, and solution architecture, with prioritized handling throughout. It also includes 0.5 man-days per month of custom development.
- Additional Solution Architect time: $3,000 per day. When a month needs more than the reserved Solution Architect day, we bill the additional time at this rate. As with all our work, anything substantial is scoped and confirmed with you first.
- Custom development. Beyond the 0.5 man-days included each month, further custom development and integration work is scoped and quoted with you before we start, so nothing is engaged or billed without your go-ahead. As part of our professional services, your work moves to the front of the line ahead of self-serve requests.
- No managed campaign fee. Because you remain the creator of your own campaigns and carry that risk yourself, the 1% managed campaign fee does not apply. You pay for our time, not for us to be the entity that creates your campaigns.
- Standard distribution fee. The usual Merkl fee on distributed rewards, unchanged.
Getting started means accepting our Professional Services Terms and Conditions, alongside the standard Merkl Distribution Terms that apply to every campaign on the platform.
In short: you keep building and running your own campaigns, and we give you a dedicated team, priority support, and hands-on expertise to do it well.